The bad news blindsided Amazon customer service employees across the globe in mid-May: More layoffs had arrived. This time, it was middle managers. In one Amazon office in Europe, a senior customer ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Amazon is changing its complaint process for returns and will pay customers up to $1,000 for products sold by third-party sellers that caused damage or personal injury. The company announced Tuesday ...