Pixel 9 phones in the US currently require manually activating Call Notes on every call to record, transcribe, and summarize them. Google has been spotted testing automatic call recording within the ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Karandeep Singh Oberoi is a Durham College Journalism and Mass Media graduate who joined the Android Police team in April 2024, after serving as a full-time News Writer at Canadian publication ...

Google has begun rolling out native call recording to older Pixel models, following earlier confirmation that the feature would expand beyond newer devices. Users running the November Feature Drop and ...

MiaRec, the global provider of Conversational Intelligence and Automated Quality Management solutions for contact centers, has announced the launch of its AI-driven Automatic Call Summary feature, ...

Qualtrics today launched Automated Call Summaries and Real-Time Agent Assist to automate post-call work and help contact center agents respond with empathy and speed, using Qualtrics' natural language ...