Perhaps automated voice response phone systems should have an extra option that allows callers to listen to meditation tapes. It seems I’m not the only one that gets instantly hot-under-the-collar ...

Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

Running a small business you realize how valuable each hour is, and you try to use that time wisely. And lately, I’ve fallen into various traps that sap this most precious commodity. Consider the ...

MILWAUKEE — Press 1 if you've ever been trapped in phone-system purgatory. Press 2 if you've ever yelled at an automated phone system or given up in frustration before reaching a real person. To help ...

The automated switchboard, that most satanic of corporate innovations, isn’t going away even though the vast majority of consumers despise it. In fact, the technology may play an even greater role in ...

Mobile county and city officials plan to use a new automated phone call system to warn residents of impending hazards, and even let them know about road detours or meetings. The Mobile County ...