If you want to know how someone is going to act in a particular situation, one of the best ways to predict that is to learn ...

Rollnick, S., Miller, W.R., and Butler, C.C. (2007). Motivational Interviewing in Health Care: Helping Patients Change Behavior. The Guilford Press, NY. This book is written specifically for ...

Many employers now turn to behavioral interview techniques with the hope of improving retention and success rates. The premise is that the most accurate predictor of future performance is past ...