This course in CRM (Crew Resource Management) complies with EU‐OPS. This course is divided into 12 sections: 1. Introduction. 2. Understanding the Human Factor. 3 ...

The fight to gain and retain customers is on but are airlines managing their relationship well. Jill Stockbridge meets a man who knows. Mention customer relationship management (CRM) in aviation and ...

The whole notion of the ``customer always being right'' has been a business staple for eons. But just meeting customer desires and needs is no longer enough. Aerospace and aviation companies that plan ...