The Federal Communications Commission took a major step Thursday toward bringing customer service jobs back to American soil ...

Analysts said the proposal, aimed to reduce fraud and language barriers, could drive companies toward automation.

The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone ...

The US FCC has voted to onshore call centers and establish English proficiency requirements to enhance customer service and ...

U.S. consumers commonly “experience frustration and poor customer service when they connect with a call center located abroad ...

U.S. Federal Communications Commission (FCC) Chairman Brendan Carr walks through the subway system under the U.S. Capitol in Washington, D.C., U.S., December 2, 2025. REUTERS/Jonathan Ernst By David ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom ‌firms' use of foreign call centers and requiring foreign-based ...

Washington - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call centers and requiring foreign-based customer service workers to ...