IT IS a familiar litany. Your call is important to us. An operator will be with you as soon as possible. Your call may be recorded for quality-control and training purposes. These phrases are familiar ...

The Bryanston-based C B-Yond Group`s new learnership programme will see 75 unemployed youths trained in call centres over the next six months and aims to employ a further 225 people by September.

19 July 2006 MUSCAT -- Bahwan CyberTek group, in association with Infoline LLC, has initiated a six months' intensive (1,000 hours) call centre training for an initial batch of 25 trainees who have ...

There are few business operations that are more challenging from a human resources perspective than running a call centre. Here, at the front lines of customer service, businesses face a tension ...

An airline was selected as the winner of the “Most Effective Contact Centre Training Program” award at a gala ceremony in Edinburgh for its New Hire Induction Training program, which was hailed by the ...

Dubai, UAE: Silah Gulf (Silah), a multi-award winning business process outsourcing (BPO) and customer experience provider serving the GCC region, has announced the launch of Silah Talent. A specialist ...