The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Banks and other financial services combine omnichannel communications, artificial intelligence and automation to transform ...

Calling a contact center can be a frustrating experience, and not one that many people look forward to. It’s therefore not surprising that many calls end with customers simply hanging up in ...

Sept. 9 - 10, 2013 San Francisco, CAEarly Bird Tickets on Sale Cloud-based call center software maker Five9 has raised $34.5 million in new funding to help it take on legacy software makers that still ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...