Don't miss a MarketingProfs podcast, subscribe to our free newsletter! Baer and Marketing Smarts podcast host George B. Thomas also bust common myths and share practical tips and tricks, helping you ...

In this CX Decoded podcast, Jim Tincher, founder, CEO and journey mapper-in-chief at Heart of the Customer and author of the book "Do B2B Better," discusses the importance of talking to customers ...

In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced ...