Rogers and its flanker brand Fido have been hit by a data breach involving unauthorized access to customer information. The company disclosed the incident on Friday, noting that the breach was caught ...

AT&T agreed to pay a $13 million fine because it gave customer bill information to a vendor in order to create personalized videos, then allegedly failed to ensure that the vendor destroyed the data ...

A threat actor leaked Toyota’s customer data on a dark web forum. The file shared by the hacker contained 240GB of data, including contact and financial information, emails and more. The Japanese ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

As businesses customize their offerings using data, customers are becoming more concerned about the management and security of their personal information. Personalization enhances customer engagement, ...

The Federal Trade Commission’s Standards For Safeguarding Customer Information Rule (aka The “FTC Safeguards Rule”) is a regulation requiring entities to develop, implement and maintain a ...

A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information, sales ...