Lately it seems like every week comes with news of a data breach or cyberattack. This time it’s sportswear giant Adidas, which confirms that a breach at a third-party customer service provider left ...

A unified IT foundation lets you experiment with new AI solutions faster, deploy them more easily, and scale successful applications across your business with unprecedented speed, creating the kind of ...

As AI continues to reshape the business technology landscape, one thing remains unchanged: Customer data is the fuel that fires business engines in the drive for value and growth. Thanks to a new ...

Written by Edward Calvesbert, vice president of product management at IBM watsonx AI is only as good as the data it uses. If your AI agents don't have real-time access to reliable data from modern ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered voice-of-customer intelligence platform startup Idiomatic Inc. for an ...

Privacy-first practices. Embrace privacy-first data strategies to build trust and adapt to evolving regulations like GDPR and CCPA. AI-driven insights. Use AI and ...

Customer data platforms (CDPs) first gained popularity among marketing users as the technology tackled the marketing function’s complex customer data management challenges. These challenges included ...

What happened in the Qantas data breach? On June 30, 2025, Qantas found unusual activity on a third-party customer service platform. Hackers broke into this system and took personal information, such ...

During a heated debate at a Public Service Commission hearing Wednesday morning, Baltimore Gas and Electric Co.’s (BGE) representatives agreed to share monthly data about their customer service center ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Treasure Data today introduced its CDP Trade-Up program to help companies transition from their current customer data platform (CDP) implementation to Treasure ...

Customer data integration (CDI) unifies data from multiple sources, creating a complete and accurate view of customers. It’s how your favorite online store knows exactly what you’re looking for—even ...

Rachel is a writer on Game Rant. She has been playing video games since the original Nintendo Entertainment System. She spends lots of time (and money) on games like Marvel Rivals, Halo, Mortal Kombat ...