Isle of Man-based technology company introduces AI-powered platform that connects directly to online store databases to handle customer service inquiriesDouglas, Isle of Man--(Newsfile Corp. - March ...

Lately it seems like every week comes with news of a data breach or cyberattack. This time it’s sportswear giant Adidas, which confirms that a breach at a third-party customer service provider left ...

Gold Stevie Award winner for Best Use of AI Integration in Contact CentersNEW YORK, March 25, 2026 (GLOBE NEWSWIRE) -- EXL ...

As AI continues to reshape the business technology landscape, one thing remains unchanged: Customer data is the fuel that fires business engines in the drive for value and growth. Thanks to a new ...

In a sky-high security slip-up, KLM Royal Dutch Airlines has admitted to a data breach where fraudsters sneaked into a third-party system, exposing customer details like names, contacts, and Flying ...

Today's business environment can be characterized as fast-moving and customer-driven. Buyers have a wide range of options at their fingertips, and alternatives are mere clicks away. Successful ...

What happened in the Qantas data breach? On June 30, 2025, Qantas found unusual activity on a third-party customer service platform. Hackers broke into this system and took personal information, such ...

Tension: Companies claim to be customer-centric while operating almost entirely blind to what customers actually experience ...

Privacy-first practices. Embrace privacy-first data strategies to build trust and adapt to evolving regulations like GDPR and CCPA. AI-driven insights. Use AI and ...

Customer data integration (CDI) unifies data from multiple sources, creating a complete and accurate view of customers. It’s how your favorite online store knows exactly what you’re looking for—even ...