Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

I had a problem with my phone, which is a landline (and yes, I’ve heard all the smartass remarks about being the last person on earth with a landline, but go ahead, take your best shot). The point is, ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...