A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

Global customer engagement firm CM.com reveals Britain’s top retailers are enhancing their customer service offerings driven by a rise in WhatsApp usage and chatbot integration. In an audit of the ...

I would like to be emailed about offers, event and updates from Evening Standard. Read our privacy notice. Does customer service exist in the UK any more? I ask because I cannot get through to speak ...

As customer expectations continue to evolve in the digital age, new data reveals that UK retailers are increasingly prioritising customer convenience by extending their customer service hours. In an ...

00:05, Wed, Jul 31, 2024 Updated: 09:55, Thu, Aug 1, 2024 Ryanair may have a reputation for poor customer service - but it's been named as only the second worst airline in the UK, according to the ...