Forbes contributors publish independent expert analyses and insights. The transition to AI voice agents is happening faster than analysts expected. Gartner's Tom Coshow noted that AI voice agents with ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

SAN FRANCISCO--(BUSINESS WIRE)--Deepgram, the leading voice AI platform for enterprise use cases, today announced the general availability (GA) of its Voice Agent API, a single, unified voice-to-voice ...

thanks to TikTok, millions of people are learning about the customer service voice — basically, the voice you use at work that differs from your “actual” voice. Some users, like news anchor JR Burton, ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that they want to yell at you down the phone. That’s the sort of rage that Sonos, a maker of ...

Artificial intelligence is rapidly reshaping the way businesses interact with customers, with voice technology leading the charge across multiple industries. From retail to finance, AI-powered ...

A new generation of customer-service voice bots is here, spurred by advances in artificial intelligence and a flood of cash. Automated voice programs are being upgraded from old-school systems with ...

As enterprise AI spending surges past $100B annually, a critical divide has emerged: while billions flow into horizontal AI platforms promising to solve everything, enterprises deploying these tools ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service improvements. Deepgram is a decade-old company that quickly saw AI’s potential in ...

In today’s competitive home services market, plumbing companies face increasing demands for continuous customer support. Local Marketing Plus SEO has launched an AI Voice Assistant designed ...