When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed. But despite its buzz, the metaverse is still very much in its ...

Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min A Dania Beach tech firm is ...

In recent years, for a variety of reasons — operational changes, challenges in hiring and corporate expense cuts — some retail stores are noticeably light on staff. Since the height of the pandemic, ...

In luxury retail, executives from Prada, Versace, and Zegna referred to the customer experience as a selling ceremony at Oracle Retail’s Industry Forum in Lisbon, Portugal. Luxury brands are compelled ...

Technology consultancy Deloitte Touche Tohmatsu Ltd. is beefing up its artificial intelligence capabilities with the launch of two services aimed at very specific industry sectors — logistics and ...

Are the good times rolling in your retail business? Are your stores buzzing with customers and your staff rushing to keep up the demand?