Okta Customer Support System Hacked The hacker stole session tokens from Okta clients who uploaded an HTTP Archive file to a customer case management system, data that could be used to break into ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

When KrebsOnSecurity broke the news on Oct. 20, 2023 that identity and authentication giant Okta had suffered a breach in its customer support department, Okta said the intrusion allowed hackers to ...

Identity and access giant Okta said a hacker broke into its customer support ticket system and stole sensitive files that can be used to break into the networks of Okta’s customers. Okta chief ...

Agentic CX shifts from assistance to execution. Unlike chatbots or copilots, these systems plan and complete multi-step ...

When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Choosing a CRM solution is never an easy decision. Sales managers, marketing directors, and business owners spend weeks comparing features, pricing models, and integrations. But when it comes time to ...

Okta's investigation into the breach of its Help Center environment last month revealed that the hackers obtained data belonging to all customer support system users. The company notes that the threat ...