The value of video and voice in customer communications has never been greater than it is right now. The 20th-century workplace was dominated by textual communications—from faxes to emails and texts.

SEATTLE--(BUSINESS WIRE)--Global cloud communications platform Infobip has launched live video support to help businesses resolve customer queries more quickly and shorten customer wait times.

STAMFORD, Conn.--(BUSINESS WIRE)--A live video tool that allows businesses and their customers to look through a smartphone camera together for technical support won the ISG Startup Challenge at the ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. This article is more than 4 years old. Four years ago I spoke ...

AI video avatars and virtual agents transform customer support by delivering personalized, scalable, and 24/7 virtual assistance through cutting-edge AI video avatar tools. Pixabay, Alexandra_Koch In ...

Playable is rolling out a series of advancements across the platform, including AI video, video templates, security ...

It's been two years since Amazon introduced the Mayday Button, allowing users of its Kindle Fire HDX tablets to connect via video chat to live customer service agents. The online retailer also ...