Los Angeles Magazine

Five Life Lessons to Take to the DMV

The average Los Angeles County DMV services 7,000 people an hour. Let me put that in perspective: Disneyland has about 3,500 visitors every 60 minutes. Even though Disneyland and the DMV have a lot in ...
American Banker

Customer Service Lessons from the DMV (Yes, Really)

I've long preached to bank managers and frontline employees about the open-loop nature of the brain's limbic system. (No, I'm not a doctor, but I sometimes play one in presentations.) Processing ...
The Gazette

LETTERS: Life lessons at the DMV; the right thing to do

Do you know your neighbor? How often is it when we can say: "we really know our neighbors." After all, a strong community is built on strong neighborhoods and strong neighborhoods are built on people ...
The Providence Journal

It took being pulled over in New Hampshire, but Mark Patinkin has learned a DMV lesson

It turns out that since COVID, you need a reservation to go to the DMV. A trip to Woonsocket is in order to get Mark Patinkin's registration completed. Maybe he should haven't taken his own advice. It ...
Sacramento Bee

I expected the worst from California DMV. Instead, I found a lesson in cutting red tape

Stanford researchers published a study on the California Department of Motor Vehicles’ leadership as a means of teaching how to cut through red tape. Joe Johnston [email protected] Get The ...