As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may not love ...

Advisors share how clear boundaries, proactive communication and empathy can make relationships with even the most ...

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

The best way to prevent problems with difficult clients is to define your immutable laws. Think of your team and top clients as precious gems to be protected. Sooner or later, it happens to all of us.

Have you ever come across a consumer that you just can't connect with because they're upset? Customer service is essential to have a successful business that can grow, but there are times when empathy ...

High-maintenance clients test your patience, push your boundaries and consume more resources than anyone else you work with. They demand immediate responses, request countless revisions and question ...

When dealing with issues such as late payment, cybersecurity carelessness, and service disputes, MSPs must protect client relationships while also ensuring their own financial welfare through ...

A good business strategy relies on striking a balance between employee happiness and customer satisfaction. Successful companies learn how to walk the line between keeping their teams happy and ...

In February, Chris Mastro, 46, an advisor with Impact Fiduciary in Pasadena, Calif., faced a perplexing situation managing investments for a married couple. At their first meeting, the retired pair ...