Employees build great companies, and they tend to know what to do to reinvigorate them. When faced with challenges, the natural response may be to call in a consultant. No offense to consultants—I've ...

A problem statement is a powerful tool that helps businesses ask the right questions. Used properly, it can lead to efficient solutions and make problem-solving feel like a breeze. Done poorly, it can ...

Imagine that one of your employees walks into your office and says “Boss, we’ve got a huge problem with the ACME account; they’re angry and I think we might lose their business!” This is one of those ...