When you encounter a problem, the most effective method of solving it is by getting to the root cause. You can create a fishbone diagram to help yourself determine that. Cause and effect analysis is a ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

A collection of articles and PowerPoint presentations that provide new improvers (people interested in problem solving and process improvement) with an introduction to the problem solving framework ...