Imagine your enterprise IT ecosystem for a moment. It probably feels less like a well-oiled machine and more like a crowded airport during a storm. You have employees in Mumbai trying to access legacy ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...