Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

OMAHA, Neb.--(BUSINESS WIRE)--West Interactive, leading provider of hosted and managed automated customer contact solutions, today announced a managed service offering that simplifies the design, ...

The 'press-one-for-English' era of customer care is finally evolving into a more intuitive and natural experience. Broad acceptance of intelligent assistants such as Amazon Alexa & Google Home is ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Moving 800-number IVR infrastructure from on-prem to host, increasing percentage of self-resolved calls, while keeping in-house control of application changes. The Synapse Group is a Stamford, CT, ...

SACRAMENTO, Calif., March 17, 2026 /PRNewswire/ -- insured.io, provider of a cloud-based, omnichannel customer engagement platform for insurance organizations, today announced a new partnership with ...

Voxeo, the leading provider of Unlocked Communications, and SISCOM, the leading provider of unique system integration & IT-Telecom solutions in Egypt, today announced a strategic partnership to ...

Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...