Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

Time is money – that’s especially true when it comes to IT services. Without processes in place to effectively answer everyday questions or address minor issues, high-volume IT departments can easily ...

Analysis of 50,000+ help desk tickets reveals that AI automation delivers 16x faster resolution times ARLINGTON, Va., March 24, 2026 /PRNewswire/ -- Fixify, a provider of AI-native IT automation, ...

AI and automation can make your service desk future-proof. In this VB Spotlight you’ll learn how to automate the crucial IT tasks that will reduce end-user down-time and boost customer experience, ...

If you work in an office, take a moment to think about your average day. How many minutes of the day are spent not looking at a computer screen? If you break away and take part in meetings, ...

I've been building websites and marketing campaigns for small businesses since 2010. I also run two businesses of my own: Hired Gunn Writing & Consulting and the Weeknight Writers group. I'm obsessed ...

A typical day in the life of a service desk agent used to be spent sifting through phone calls and emails, which inundate queues and slow down resolutions. This quickly depreciates the experience both ...