The group behind the massive SolarWinds hacks recently launched another cyberattack campaign, and one of the victims was a Microsoft customer support agent. Microsoft has revealed in a blog post that ...

This article has been updated. On Friday, Microsoft Corporation MSFT said that hackers behind the SolarWinds attack had gained access to its customer service agent's device. The company said it had ...

Microsoft says they have discovered new attacks conducted by the Russian state-sponsored Nobelium hacking group, including a hacked Microsoft support agent's computer that exposed customer's ...

Customer Service Solutions, Q1 2026 report, as the firm doubles down on embedding AI across its enterprise software stack.