Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...

When it comes to addressing grievances that affect Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores — such as “feeling unengaged in their care,” “lack of clear ...

All hospitals are focused on improving patient experience, a priority that has been proven to not only affect HCAHPS scores, Press Ganey survey ratings and CMS reimbursement policies, but also leads ...

Patients complain about their doctors for all sorts of reasons. Sometimes it’s smaller stuff like bedside manner, wait times, how rushed the visit felt. Other times, the concerns go much deeper: ...

Current and potential patients are taking to the internet to share opinions and make decisions about healthcare providers. Good reviews can convert prospective healthcare consumers into patients, ...