A recent decision from the UK Pension Ombudsman has shown the challenges failing to provide clear instructions can have on ...

From the blog: Last week the Pensions Ombudsman said the agency would begin taking a more proactive approach to interventions, especially in appeals that can have broader implications for the pensions ...

A record number of 7,004 complaints were received last year by the Financial Services and Pensions Ombudsman Liam Sloyan.

The Pensions Ombudsman has admitted errors in its handling of a vulnerable client’s case after leaving her waiting for months before informing her it had lost vital parts of her complaint. Responding ...

The Pensions Ombudsman has refused to apply retrospective regulation to a pension complaint, ruling that Aviva did not commit maladministration by transferring a pension worth almost £40,000 to a firm ...

Last year, the agency also received a record number of complaints at over 7,000 ...