Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

Forbes contributors publish independent expert analyses and insights. I write about the psychology of leadership, tech and entrepreneurship. Among the many psychological ideas that have invaded ...

Becoming a successful manager is far from straightforward. Leading people requires a series of crucial characteristics, and research suggests one of the most important is positivity. A Harvard ...

How can leaders have the greatest impact on others’ performance? Surprisingly, it’s not about leading with information and influence. It’s also not about showing up in an overly outgoing or ...