The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Metrics are a vital part of a successful ergonomics process. Typically, the need to implement an ergonomics process comes from the desire to reduce injuries and costs, which are lagging metrics.

Although COVID-19 relief and other federal programs have channeled trillions of dollars into state and local government coffers, inflation and the potential of recession are creating new financial ...

This chapter describes recent efforts by the chemical and petroleum industries to define process safety metrics suited to the needs of their enterprises. It then discusses how such concepts can be ...

This article is based on my observations the last few years when I’ve been invited into factories looking for help to start (or too often restart) a continuous improvement (CI) strategy. The subject ...

I’ve always thought the delivery performance metric best reflects how well integrated the various functions are and how interdependent they all are if we expect to consistently perform at a high level ...