IDCON believes that root cause analysis doesn’t adequately describe the results that you want. The company has named its process Root Cause Problem Elimination™ because the ultimate outcome is to ...

This course is designed to improve the problem-solving skills of all employee levels in any industry – from health care and finance to human services and manufacturing – by providing an understanding ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Not all root cause analysis is equally effective or reliable. Many root cause systems operate as standalone modules, without helping investigators collect accurate information. In the TapRooT® 7-Step ...

This is the final post in the Business Continuity Event Planning series. We close with a look at how to manage the process, how to improve response, recovery, and prevent recurrence of an event. In ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

KNOXVILLE, Tenn., Aug. 11, 2020 /PRNewswire-PRWeb/ -- System Improvements Inc. is pleased to share the exciting launch of its newest course, Self-Guided Online Training: TapRooT® Evidence Collection & ...

Editor’s note: This article is the second in a series to help practitioners learn about the AICPA’s new quality management standards and prepare to implement them. The interrelated final standards on ...

When accidents happen, organizations analyze them to determine causation. Causation not always is a one-dimensional thing, i.e. one cause producing one effect; therefore, we seek to determine root ...