Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

Smartwatches are expensive, so knowing customer ratings before you buy matters. A recent survey compared major brands to see ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

The annual American Customer Satisfaction Index of the telecommunications industry in 2024 has found that consumer satisfaction with streaming services hit an all time high while satisfaction with pay ...

Opinion: Commuters, visitors and county residents drive Cincinnati's economy yet their perspectives go unmeasured.

One of the worst parts about flying might just be, well, the fellow passengers. In fact, a 2023 Fast Company-Harris poll even found that 62% of airline customers are most dissatisfied with other ...

Respondents in a recent survey, The National Community Survey™, rated McKinney an excellent or good place to live. Courtesy of City of McKinney, ph / City of McKinney, Chad Hatcher In a recent citizen ...

Since March 23, SUNY Cortland has invited undergraduate students to participate in the SUNY Student Satisfaction Survey (SSS) to understand how students perceive the quality of different programs and ...