Your advice on becoming a Help Desk professional helped me get my job. Now that I’m working, what things should I do to be sure I’m successful in my new role? My Answer: First, congratulations on the ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Whether your company calls them “technical support technicians,” “help desk representatives” or “strategic support analysts,” in-house help desk professionals are an integral part of any business.

Original Reader Question: I like working on and fixing PCs. How do I get a job as a Help Desk technician? In last week’s blog, based on the above reader question, I described five activities that can ...