Strong customer relationships are good for business—and they are good business. We've all read about how it costs anywhere from five to 25 times more to acquire a new customer than to retain an ...

Over the past decade or so, product companies have been learning a lot about delivering services. Digital connection has allowed them to become far more engaged in ensuring their customers have a ...

The new Verizon Global Services organization, which is responsible for all of the carrier’s shared service teams, will also be responsible for ‘bringing a holistic approach to Verizon’s partner ...

As a small business owner, you’re pulled in many different directions. You must develop a compelling product or service, manage staff, handle business logistics and find funding for your business. As ...

CIOs’ work fueling their companies amid the pandemic was critical to keeping the economy moving forward. IT leaders have rapidly stood up cloud services and stitched together various applications to ...

Scott Hiemstra is responsible for leading the Financial Services team for CDW. In his role as director, he is responsible for the short and long-term performance goals, strategic direction, business ...

CEDAR RAPIDS — With membership declines accelerated by the pandemic, local service organizations are focusing on how they can attract new members. Like just about every other type of organization, ...