Covid-19 fundamentally changed not only how we work, but also how we measure business performance. Today’s cautious business owners are operating with a “slow and steady” mindset rather than “fast and ...

Creating a truly customer-centric business strategy requires tracking the right metrics. Understanding specific key performance indicators related to consumer behavior can offer insights into what’s ...

When a product is unsatisfying and hard to navigate, users will look to a competitor. So how can UX teams ensure their product is successful in the eyes of the end user? Data. At three local companies ...

Imagine you're in a departmental meeting, and a person from your customer success department is speaking about "NRR," "NPR," "CHS," "churn" — and you stopped listening five minutes ago after ...

L-R: Kathleen Lucente, Jared Knisley, Jerry Ramos, Jessica Hawthorne-Castro, Kent Lewis, Peter Abualzolof The Business Journals Leadership Trust By Business Journals Leadership Trust Expert Panel® ...

Customer success teams across software companies monitor key metrics religiously—reviewing dashboards, logging customer interactions and celebrating progress. But here’s the uncomfortable truth: ...

With 74% of U.S. companies transitioning to a permanent hybrid work model, leaders are turning their attention to measuring the success of their hybrid work model. That’s because there’s a single ...

At a town hall meeting Feb. 24, senior leaders provided an overview of planning, progress, metrics and next steps for UAB’s SUCCESS Initiative. A video of the meeting is now available. SUCCESS — which ...

Even if one or more of the usual metrics may work for you, they’re likely not the only metrics you should care about. As frustrating as it is to hear “It depends” when you need an answer, it’s far ...