Much of managing people is navigating intangibles. Aspects of business like sales and marketing can be somewhat quantified into a spreadsheet — customer locations, promotions that generate purchases, ...

I'm at the HDMA CVOC meeting listening to a panel discussion related to technology's impact on the workforce, particularly the driver and the service technician. It occurs to me that we use tablets ...

A large field service organization with technicians working around the country had a problem. Every day, the technicians performed their work well. They had the instruments, knowledge, tools and gear ...

From the roads we drive on to growing commercial and industrial areas to the homes we live in, construction projects help breathe new life into under-utilized areas, create new spaces for communities ...

For the last few years, I’ve been writing articles addressing the ways advanced technology and social media may be types of a “silver bullet” to attract younger workers to our industry. As experienced ...

SAN ANTONIO — As truck technologies and emissions systems continue to evolve and electric-powered trucks begin to hit the market, the knowledge and expertise required to service and maintain these ...

It is a great time to be a technician using technology. Work done in the field is getting easier, more efficient and more accurate as the tools we use get smaller, faster and more precise. And we can ...

Air conditioning and heating systems are perhaps the most consumer-facing products in the HVAC industry, but technicians’ tools are the products that make it all possible. Though end users might not ...

The Air Force's aircraft metals technology technicians keep the service's aircraft flying by grinding, welding, fabricating or repairing parts. At RAF Mildenhall, Air Force metals techs are there to ...

Chemical technicians have a high mechanical aptitude and excellent observation skills. Described as problem solvers and self-starters, technicians are highly analytical and don’t mind working ...

Kenneth Calhoun, fleet optimization manager for Altech, has been a longtime board member of the American Trucking Associations' Technology & Maintenance Council and an early voice calling for the ...