When Education Department officials adopted voice-over-IP technology two years ago, they wanted technology that could smoothly handle customers' calls to the Federal Student Aid office. Now, they view ...

In 2022, the Sacramento County Office of Education had a decision to make: Pay to upgrade its aging, on-premises Voice over IP phone system, or trust its telephony needs to the cloud. SCOE, which ...

In addition to doing away with bulky hardware and unnecessary wiring, cloud phone systems also come with features like auto attendant tools and AI-powered call recaps. — Getty Images/Maskot Despite ...

LAS VEGAS — At the Networld+Interop conference here, Nortel Networks Corp. yesterday announced its strategy to use 10 Gigabit Ethernet (10 GE) over optical fiber to simplify network management and to ...