Facing margin pressures, increased industry regulations and the need to enhance guest satisfaction to drive traffic, restaurant operators and executives from Pizza Hut, HMSHost and Stacked Restaurants ...
Business communications service provider Dialpad Inc. today announced it has acquired cloud-native workforce management platform startup Surfboard Technology Ltd. for an undisclosed price. Founded in ...
The services segment is projected to experience the highest growth rate over the forecast period. The on-premises deployment model is expected to account for the largest market share throughout the ...
Following is Part 2 of the Retail TouchPoints series focused on Best Practices In Workforce Management. Part 1, which appeared in the April 16 newsletter, may be accessed here. Mobile workforce ...
BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...
Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...
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