Janet Lam is the founder of Building Blocks Business Planning, advising companies on AI and business strategy to drive real results. In 2026, many companies will say they “have AI.” They’ve bought ...

Despite the hype, the enormous potential business value of artificial intelligence is not going to materialize spontaneously. Digital workplace leaders must guide their organization toward an era in ...

Customer-Centricity: It should revolve around the customer, addressing their needs, pain points, and buying behavior. Goal Orientation: Specific, measurable, achievable, relevant, and time-bound ...