Innovation often comes from outside an organization. Why? “Outsiders” have fresh eyes and are not undoing something from the inside. As discussed last week, people are comfortable with things staying ...

“Respect for people” is one of the most critical lean principles, and also one of the most misunderstood. If not practiced, developing a lean culture of continuous improvement is impossible. Most ...

We often like to think of life—and of progress—as a straightforward path, but we know there’s peaks and valleys or times when we take one step forward and two steps back. That’s why Dick Flynt, senior ...

“A bad system will beat a good person every time.” Does that quote ring a bell? How about: “It is not enough to do your best; you must know what to do, and then do your best” or “Without data, you're ...