The General Services Administration is looking at AI tools to help meet its mission, after losing nearly 40% of its workforce.

ServiceNow Inc. today debuted two new cloud services that use artificial intelligence to automate manual work for users.

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

Workforce planning becomes even more important during in a recession, when budgets get squeezed ever tighter and difficult decisions need to be made. Jessica Twentyman looks at some of the software ...

The continuous rotation of officers and enlisted personnel is a vital part of maintaining military readiness. However, preserving institutional knowledge of thousands of existing IT systems — as well ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...