Zoom Virtual Agent expands to Zoom Phone, enabling a new concierge use case that delivers personalized support with agentic concierge capabilities to automate routine calls and streamline frontline ...

Zoom Continuous meeting chat is a new feature that allows meeting participants to communicate before, during, and after a meeting by creating a dedicated group chat in Zoom Team Chat. Zoom’s ...

is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at Techmeme. Many of us have been on a lot of Zoom calls during the pandemic, but you ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...

Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task execution, conversational self-service, custom agent creation, ...

Zoom has revamped its Slack and Microsoft Teams-style business communications platform Zoom Chat, and renamed it Zoom Team Chat. The web conferencing giant, which grew to prominence during the ...

Zoom, the popular video chat software, has announced that users will be able to attend virtual meetings via the Apple Vision Pro from launch day on February 2. Apple's new spatial computing headset is ...