When generative AI (GenAI) burst onto the scene with the arrival of ChatGPT, it became immediately apparent that this technology would have immense applications in the contact center. After all, ...

In March 2020, Marriott, one of the largest hotel chains in the world, announced that a serious security breach had exposed the personal information of 5.2 million guests. The problem? The login ...

Adopting a long-term research strategy, the federal agencies responsible for the safety of humans and the environment - i.e. the Federal Institute for Occupational Safety and Health (BAuA), the ...