Sounds like she needed to go.

To drive First Contact Resolution (FCR), organizations must pivot from compliance-heavy checklists to outcome-driven QA ...

New platform shatters the decades-old "AI handles it or a human handles it" model - introducing a third paradigm where AI ...

The deal provides Motorola Solutions with HyperYou’s agentic AI for handling nonemergency calls, as well as real-time ...

Agent assist can work, but design, delivery and how you manage knowledge make a huge difference — here’s one contact center leader’s experience.

Project NINJA activists defend use of term 'concentration camp' to describe planned ICE detention center for up to 1,500 ...

HARTFORD, Conn. — Prompted by shootings and heavy-handed tactics, the state Senate voted on party lines Tuesday night for a ...

AWS, Microsoft and Google are building agent governance layers from different starting points. The battle over discovery and ...

Read about the Omni Agent Solutions acquisition by Fortress. Discover how this partnership accelerates bankruptcy case ...

The Motorola Solutions acquisition of HyperYou adds agentic AI capabilities aimed at helping public safety agencies manage ...

The WNBA is winding down its 2026 free agency frenzy, but there are still some high-quality players available in free agency.