People in Louisiana will need to use a new customer service number to contact the state Department of Children and Family ...

Spectrio is evolving how businesses bridge the gap between digital strategy and physical locations. Under a mission to empower human engagement, the company’s Intelligent Engagement Suite™—a ...

Precision Garage Door Service ranked #1 in Home Services Lead Handling Effectiveness™ Study, measuring interaction and follow ...

While majority of consumers prefer human support over the phone, only 10% of executives plan to prioritize the service ...

Ford is recalling more than 425,000 vehicles for multiple issues, according to the National Highway Traffic Safety ...

A new report suggests there is a widening gap between consumers' expectations for customer service in the era of AI, and the ...

Humanoid robots show off boxing and customer service skills as they take on new jobs - One company said it has already sold ...

In several recent cases, UGI customers were told by scammers they had to pay a fee to start service. Some of them lost ...

Two people wrote to Contact 6 after their dealings with customer service hit a wall. Suddenly, their conversations got a lot ...

Heritage flower brand deploys conversational AI across WhatsApp, proving that traditional SMEs can lead, not follow, in technology adoption ...

Nearly 300,000 Hyundai vehicles have been recalled due to a defect that could cause seat belt anchors to fail. According to ...

Westpac NZ is the first major company in New Zealand to introduce a Microsoft platform with built-in AI to help employees have better conversations with customers and reduce contact centre wait times.