Every developer has a setup ritual before they start their day. Mine went unquestioned for almost two years – they were four terminal commands, typed in the same order every morning. It didn't feel ...

Most salespeople are required to learn sales scripts before contacting prospects. And to ensure all the information is conveyed exactly as the company prefers, they're discouraged from adding anything ...

You can’t avoid stressful situations in the workplace. The following story involves an employee who faced a demanding customer on the phone. He tried to remain calm and professional, but he eventually ...