MadCap Software, Inc., the leader in multi-channel content authoring, management and publishing, backed by global investment firm Battery Ventures, today announced the Fall 2026 release of MadCap ...

New capability is built to help brands connect more customer information, understand behavior beyond loyalty and drive more relevant, measurable engagement, without replacing the technology already ...

In a survey of 1,000 U.S. adults, 70% said they have used AI tools such as ChatGPT or encountered AI-generated summaries when researching a company or product; 61% have relied on AI tools or ...

OpenMatter Network today announced the release of a proposed standards document, Zero-Knowledge Boundary Compliance for Autonomous Agents, for public comment, the latest milestone in its work with ...

When an airport fails to embed customer experience in capital planning, they unintentionally sabotage their own ASQ ...

Front launches custom Autopilot agents, external agent integrations and new AI governance capabilities, giving companies one place to build, bring and manage the agents they choose. New research shows ...

Brands can now search, hire, and manage Snapchat creators on Collabstr, with over 25% of its 1M+ creators ready to work. Creator profiles carry Snap’s own metrics: views, average view time, returning ...

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Jolene.pro today announced the public availability of its spreadsheet analysis platform for customer experience teams working with feedback, survey, support and review data stored in Excel or CSV ...

Luware Nimbus is Luware’s cloud contact center platform for Microsoft Teams. Its new Luware NimbusOne client lets agents work directly in their CRM or in a customizable agent desktop. Microsoft has ...