MadCap Software, Inc., the leader in multi-channel content authoring, management and publishing, backed by global investment firm Battery Ventures, today announced the Fall 2026 release of MadCap ...

New capability is built to help brands connect more customer information, understand behavior beyond loyalty and drive more relevant, measurable engagement, without replacing the technology already ...

OpenMatter Network today announced the release of a proposed standards document, Zero-Knowledge Boundary Compliance for Autonomous Agents, for public comment, the latest milestone in its work with ...

In a survey of 1,000 U.S. adults, 70% said they have used AI tools such as ChatGPT or encountered AI-generated summaries when researching a company or product; 61% have relied on AI tools or ...

When an airport fails to embed customer experience in capital planning, they unintentionally sabotage their own ASQ ...

Brands can now search, hire, and manage Snapchat creators on Collabstr, with over 25% of its 1M+ creators ready to work. Creator profiles carry Snap’s own metrics: views, average view time, returning ...

Front launches custom Autopilot agents, external agent integrations and new AI governance capabilities, giving companies one place to build, bring and manage the agents they choose. New research shows ...

Today’s episode of the Punk CX podcast features a chat I had with Dan O’Connell, CEO of Front, the customer operations platform built for collaboration. We talk about a range of issues, from where the ...

Roman Lenzen, Partner and Chief Data Scientist at Optumine, has delivered value added analytical processes to several industries for 20+ years. His significant analytical, technical, and business ...

Join CustomerThink and you'll immediately receive "The Top 5 Practices of Customer Experience Winners," an e-book based on CustomerThink's research. Hooked On Customers: The Five Habits of Legendary ...

Ritz-Carlton Hotels are renowned for their brilliant customer service, and I often refer to them in my presentations on customer delight and the fact that all their staff have the authority to spend ...

Join CustomerThink and you'll immediately receive "The Top 5 Practices of Customer Experience Winners," an e-book based on CustomerThink's research. Hooked On Customers: The Five Habits of Legendary ...