A new subscription-based service called inTouch allows artificial intelligence to make daily phone calls to elderly family members, chatting with them in place of their children or caregivers—and ...

ICE launched AI-powered voice and chat agents aimed at handling routine mortgage servicing inquiries like payment status, escrow changes and tax documents. The company says the governed tools are ...

A viral post showed an AI chatbot admitting it would kill to achieve a physical form The conversation was shared by Katie Miller on X with screenshots of Claude AI replies The AI said it would ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

When 21-year-old Ryan Marcantonio walked by a bright yellow payphone on Boston University’s campus, he nearly stopped in his tracks. The junior economics major said he’s compiling a list of all the ...

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