Genesys Cloud reached nearly $2.6 billion in ARR in the fourth quarter, with Genesys total revenue of nearly $3 billion for fiscal year 2026 Genesys®, a global cloud leader in AI-Powered Experience ...

Nurses at Henry Ford Genesys Hospital have been on strike for over six months, primarily over safe staffing levels. Another union representing 10,000 nurses at Corewell Health East has also voted to ...

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

Striking Genesys nurses on the picket line in Grand Blanc, Michigan The 750 Henry Ford Genesys Hospital nurses and case workers, who have been on strike in Grand Blanc, Michigan for six months, are ...

GRAND BLANC, Mich. — The nurse strike at Henry Ford Genesys Hospital has passed the six-month mark as the hospital system and Teamsters Local 332 remain unable to reach an agreement over nursing ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI Software and Best Customer Service ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs. Enterprise customer experience softwares have increasingly leaned ...

Henry Ford Genesys Hospital and Teamsters Local 332 said the end of their 154-day strike might be near. Both sides report reaching important steps in ongoing negotiations. More than 700 nurses walked ...

(This story has been updated with comments from Teamsters Local 332.) GRAND BLANC TWP, MI -- Representatives of Henry Ford Genesys Hospital and Teamsters Local 332 say they’ve “reached an important ...

GRAND BLANC TOWNSHIP, Mich. — The Henry Ford Genesys nurse strike reached its 150th day Wednesday as contract negotiations continue between the hospital and Teamsters Local 332, with the two parties ...

Voice Call Quality Retrieves voice call quality metrics for one or more conversations by ID Conversation Sentiment Retrieves the sentiment for one or more conversations by ID Conversation Topics ...

Earnings announcements are one of the few scheduled events that consistently move markets. Prices react not just to the reported numbers, but to how those numbers compare with expectations. A small ...